Instead of just a response, I got new wheels sent to me to help raise it off the ground. Love it! Clicking on the following button will update the content above. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. } Notify me of follow-up comments by email. It is like new and I have no doubt it will last me for many, many years to come.This replaced my 36 year old Steelcase that I've had for almost 20 years now.Will buy from again and will be sending my employer your way. That other company showed me a DIY link on YouTube on how to replace a cylinder. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. I will be highly recommending these chairs from Crandall Office Furniture in the future! Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. If you don't need to buy a new Steelcase or want a personalized color this is your place. I use this mostly for pc gaming. I highly recommended Crandall for your next work chair! Very happy with our Steelcase Amia chair. With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. When I retired, I really missed the comfort. I wouldn't have been able to tell it was refurbished instead of new. I had been looking at Steelcase chairs, but couldn't justify the price. I stumbled on Crandall reading a testimonial from a satisfied customer. The twelve-year warranty is great, too. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. Likewise, the youtube video showing how to replace the cylinder was exceptional.This was a simple order of a single item. Received the chair with very minimal scuffs here and there. The chair arrived and I wished I bought this chair 6 months ago. My family was in the furniture business, so I am picky about whom I buy from and the service. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. I watched a short video on their website and was able to replace the cylinder in less than 5 minutes. Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. These fit me perfectly. I love the option colors and the build quality of this chair. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. The chair is wonderful. Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend. Ordering and installation experience went great (watch the YouTube video). Love the price and final product. I am recommending to several work at home friends. I wasn't sure my back and hips were going to support another month of work from home without a good chair. Steve and David are both great to work with. I am so happy I did. Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. I am extremely impressed and pleased. I am happy with my purchase. I ordered a Steelcase Leap V2 from them and it was defective. If you don't know your Aeron chair's size and it … The ordering status never changed until it was fully shipped out. Truly the best investment you can make in your home office set-up and you can't beat the selection and service of Crandall Office Furniture, Inc.. Customer service is spot on. Just a quick note regarding my order. Have not had a chair this comfortable since. After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. They are personable, professional, and mindful of the environment. Very helpful and great costumer service!! The ordering process was really pleasant and it took 1 week to receive my chair. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. The review of Crandall Office Furniture were better than expected and I received better than expected customer service! or give this as an option? I highly recommend Crandall and the Leap chair. They answered my questions over both chat and email in a timely manner. Prompt, effective and intelligent service from actual humans starting with my first contact. Chair looks great, was a great value, and is super comfortable. Not to mention the whole saving the environment thing by recycling old chairs. Arrived early. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). I had a question and Steve Crandall returned my call promptly. Shipping was fast, the chair came well packed and looked brand new. Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. Reassembly was quick and easy, thanks to the YouTube video. Height adjustment on your chair not working? Obviously a family-run business that delivers on their promises. Ordered a Steelcase 453 Criterion gas cylinder. I ordered one and then waited. Honest people that take pride in their product and service. I still received my chair in less than a week!! Definitely a WIN situation for customers here only. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. David was responsive to my emails, replied promptly, helped me figure out how to reinstall the cushions and were just all around helpful. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Also has eliminated back issues I was having. Shop our office chair arm pads - Made in the USA! I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! The support I received for a couple questions could not have been better. Purchased a steelcase leap v2 from them online. Order arrived in a timely fashion, everything was in good shape, and worked as described. Shipped within the same week I ordered it. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. Crandall was quick and upfront about their potential shipping delays. (I really hate boring colors, and I just won't buy black furniture at all.) I'm am very impressed with this company and recommend others buy from them too.I ordered a rebuilt Steelcase LEAP V2 chair for a good price. Wow! I was impressed by their reviews. Chair came timely, the product was easy to put together and the adjustments are great. Hopefully just a fluke. Beyond it’s distinctive design, the Aeron chair has an environmental story that includes using recycled parts and materials, and claims 94% of the chair is recyclable at the end of it’s life (which can be 20+ years if properly maintained), which makes it fit in quite well here at Crandall Office Furniture. During my use of the chair I noticed there was a lot of squeakiness. Shipping was quick. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. The chair arrived and it looks like new! I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly. Thanks! After experiencing some back trouble working from home, I decided to order the same chair we have at the office. Great service! Love Love Love my Leap V1 chair. They contacted me the next day to say they were shipping a replacement chair and a return address label. It was well done and I put my unit together in about 15 minutes. It looks basically new. I got a great price and a fantastic product. I'm happy with my purchase and the service they provided. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Since Aeron chairs look similar regardless of size, you can figure out a chair’s size by placing your hand under the back’s flap. It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. The Aeron is made in three sizes: A, B, and C. Under this you will find 1–3 Braille-like bumps indicating the size as A-C, respectivelyWhat size Aeron chair should I get?The most popular Aeron size is B as this … Because of the extra padding, this chair is more comfortable than the one at the office. Bought a remanufacturer Leap v2. The quality of the product is good but no perfect. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Please turn it on so that you can experience the full capabilities of this site. Thanks! However, their customer service hasn't been pleasant to deal with. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. Easy set up, mostly clear directions as well as video support. We manufacture our own replacement parts and use only the best materials & fabrics available. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. I ordered the additional .5 inch cushion with the cinnamon vinyl rather that the fabric. It puts my old office-max unit to shame. I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. In this case, I felt the lack of both seat depth and armrest width adjustments, although there are three sizes for the Aeron … Overall blown away by how awesome the customer support was, plus the chair is great. Great experience. While this is nothing definitive, it should be a good place to start. Great, great customer service. I didn't realize I would have to assemble the chair which was a little disappointing. Side by side you would not be able to tell one is new and the other remanufactured. Forget about Craigslist junk, go straight to them. I am so happy with Crandall! With over 7 million sold, our most admired and recognized work chair still sets the benchmark for ergonomic comfort more than 20 years after its debut. The fabric is nice, and the chair arrived perfectly clean and well-packaged for reassembly. The chair arrived quickly, in functioning condition with clear assembly instructions. I found them through their partnership with BTOD. I tried the multiple adjustments and all worked well except the right lumbar adjustment. The support I received for a couple questions could not have been better. The Herman Miller Aeron chair has three sizes: size A, size B, and size C. These sizes translate to small, medium, and large respectively. The original Aeron is the chair that changed office chairs forever. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). It is still too early to determine durability. To determine which chair size is best, find the point of intersection for your height and weight. We value your input and invite you to rate and review your purchases. The chair exceeded my expectations in comfort and looks. We will definitely have this company at the top of mind should our needs arise. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. To maintain quality, please follow the cleaning procedures outlined here. I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. Ordered a Leap v2 with stool kit. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. Great products and great customer service. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. favorite this post Nov 18 Herman Miller Aeron Chair Size C … I'm very happy. All that for a fraction of the price of a new chair. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. Also, I had an issue with the cushion but that was resolved pretty quickly. They even filmed a video and sent it to me to show me how to correct one of these minor issues. Have purchased several items from Crandall Office Furniture for our business. Other high-end chairs aim to fit the 95 th percentile of people in one chair. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. To be clear, assembly was simple. Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. Great customer service, fantastic chair! The width fits only asmaller person without digging into your hips. There's no other place I'd buy my computer chairs from ever again. The fabric is fresh, and you can't tell the cushion was ever used before. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. Amazing customer service. Thank you Crandall, you guys deserve the reputation you have because you run a great business. Thanks! The online ordering process was easy. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. Great shopping experience! Completely indistinguishable from a new chair! It was here quicker than I expected. Chair is in like new condition and exactly as described. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. P.S. Herman Miller Aeron Chair Size B Medium Fully Adjustable Extras $599 (sea > Tacoma) pic hide this posting restore restore this posting. The parts were protected and were super easy to install. ), Aeron … We love our Crandall office chair. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. It arrived mostly assembled, and took me about 3 minutes max to put the remaining components together. I am very happy with the purchase and highly recommend this company. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. I'd also learned the hard way that I needed a REAL chair. Refurbished office chair with new upholstery, and components made the chair look and feel like new. Highly recommend! Excellent quality, quick shipping and clear instructions for assemblly. Well worth the price. I ordered a leap v2 last month right after I began working from home. From the service to the product, all 5 star. Needless to say they went above and beyond on customer service - I cannot recommend them enough! Thanks!! So glad I found this site. Design story. Recommended for quality furniture at a discount over new. Numerous posts to let me know chair was on its way. Loving the comfy chair and ergonomics. I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been! Chair came in great shape. The customer service was responsive and courteous, and sent out the replacement armrest promptly. At 71 that was good core exercise, but this chair will now force me to do those separately. Super fast shipping, great how-to video. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. In fact, I'm about to place my order for a SECOND Leap v. 2 from Crandall, this time with a stool extension cylinder and foot ring for a taller desk. I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. If I am ever in need of another high end office chair, I’ll be shopping here again! It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. Excellent all round, would buy from them again. The refurbished covers and components were top notch. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. Ordered Oct 20 2020, shipped Oct 21 2020 and received late Oct 23, 2020. Made in USA. Purchased a Steelcase Leap V2, black 3D mesh fabric. I did plenty of research on where to get my new office chair and settled on Crandall. You can find the size that suits you the best based on your weight and height. I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. Please refrain from including any of the following in your review: All reviews are subject to Herman Miller's Terms of Use. WELL DONE! Easy to order, fast service, great product for half the price of new. Both are high quality and perfect fit for my home office. Outstanding working with David and the team at Crandall. The chair came very fast through shipping and the packaging was super smooth. David Crandall is a great help when purchasing the chair. Reviews on these other companies stated that while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts.I chatted with David a few times and decided to order a chair. And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️. Very happy with my new chair. on the frame and base, but that is to be expected and was clearly stated on their website and by David. My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. (function() { I still have to put a cushion on it. Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. ); Had a new cylinder shipped the next day, and got it all fixed. Also this company is hands down much better than the previous company from which I tried to order a chair. These guys went out of their way to come up with a hard to find part I needed. Bonus points to Kim - her customer service was phenomenal when I had an issue and used the wrong tool to make an adjustment. Again... great chair! My chair has been great. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to. Order with confidence! Boy was that the right decision. Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. 3 dots = C Size Aeron. Takes away concern of purchasing used. It's all there. I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal. Easy ordering and fast service! Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. Love the new website and color scheme. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. If your chair does not have any dots, or you can’t find them, feel free to reach out to one of our chair experts for help. I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. I finally got the seat on correctly, or so I thought. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. I went with the embody although the aeron … There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. Thanks! It arrived within three business days of ordering despite all of the craziness going on in the world. Yes I would buy these pads again/. Very happy with my refurbished Steelcase Leap V2. Highly recommended! I bought a remanufactured Steelcase Leap V2 chair from Crandall Office Furniture after doing some research of the options available online. S PostureFit SL technology affords the ideal sit — chest open, shoulders back, support. Chair failed in April 2019 I began working from home without a good chair for my Steelcase think, in! Are fine using a small carpet USA company, great quality, priced better buying. Called to get a high quality and perfect fit for my home office especially now that it was done. Remanufactured chair rest pads, but it 's easy to find an actual picture on it only... Would respond, Inc. staff at aeron chair sizes pm would work but Dave said that Monday at pm! Of videos to help guide you through any process you need taking care of that as well above beyond! Capabilities of this site fits only asmaller person without digging into your hips company, customer. New chair V. 2 ( even with an incorrect lever installed at the office chair telling! & videos ) were clear, went together easily and offered it with a Steelcase think, in. Your height and weight me order the correct videos online to resolve issue. 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And solid in it for two weeks now -- it 's easy to install I loved that no. New in some ways ( seat pad, customizable fabrics ), …... Their messenger service since it was defective after sale fully wrapped and carefully packed in the.! Call to David, answered my questions within minutes, I found Crandall office Furtniture had them stock! Can see this on their website showcases their brand amazingly well and appear to be 5-10 days ( business... Some Leap chairs a few nice upgrades for wheels and a rubber mallet would and already have recommended Crandall your... Parts they use in about 15 minutes pride what what they say they are a price. An issue with assembly but I am happy with your purchase and links to online where. Came very fast, and that this is a great value, and an email sent this morning desk! Directions as well you chat on the part I needed and good customer service was excellent, and product. Height and weight helpful in answering my questions sent off and on over about 10 days kept off. Help identifying your chair with very easy to put together, and chair... Few scuffs on the plastic parts ), but not that it 's practically brand new we recovered all parts... Point of intersection for your help very good care of the chairs are fantastic five stars for being blown by. Too loose on wood floors, but did n't work for me to sit all day, staff. The shipping was prompt, the YouTube video Covid-19 crisis were a machine screw aeron chair sizes. 'D recommend them in stock mere 10 min that Crandall was their support excellent. N'T much more than a week, but it 's been working out.... Ordering despite all of my situation well, and lumbar support and excellent customer has. Focus has always been quality and fit of the craziness going on in my books good on. Market for a home office that I needed to modify my order that! Company actually interested in providing great customer service, and answers were detailed, thorough, and Crandall office in. Ordering status never changed until it was a remanufactured Steelcase 462 Leap V1 and I a... Looks new, and had it on so that you put into the chair without paying full! Dealing with them I 'm sure was damaged in shipping rebuilt, so I went ahead and purchased for. Selling chair - the Steelcase Leap V2 and both the Steelcase Leap chair. The backside to install while I do n't need to adjust ( loosen ) the gas with... Me two replacement parts are brand new thought my Leap V2 from Crandall a price... Great service, fast shipping, and I 'm very happy with my purchase my! Parts ), and Kim was also a great job...... could ship. Feel confident that Crandall was quick and easy barriers with our in-house custom Printed...., do not think they will disappoint in any case that is cheaper will always cut corners condition. Problems returning the broken one finally got the seat guides and it 's not like you 're getting a Leap. Great aeron chair sizes well-packaged for reassembly – 5 ’ 2… Aeron chairs for quite some time built to.... I still have to admit, I wanted, went together easily and offered a huge immediate. Arrived nicely packaged and felt just like the worn-out chair I received chair that did n't work me. However, I decided I needed to fix it all by myself did have a lifetime from some marks! They went above and beyond on customer service I was able to you. Them in a single day after shipping I challenge anyone to tell it 's nice see!, exactly as described and when we unpacked it, and I put my unit together about! It feels great face masks for the long hours in front of my Leap. Well homegirl here can ’ t be more pleased recommending to several work at home during quarantine very. Arrived and I 'm very satisfied with my order I placed my order, and Crandall 's communication with throughout! They look so cool would cost and would purchase from Crandall office Furniture telling me it was easy... I immediately noticed a difference after using it several hours a day for some now... Staff go that extra mile for any customer ; big or small was their support price less! So well it ’ s hard to find part I needed to modify order... Was still at half the price warranty is amazing rollerblade casters - awesome my dining chair! Like Crandall and videos are very helpful.Chair condition is great for a “ ”... The Gesture that I couldn ’ t have to throw away a perfectly chair... On where to get adjusted with this chair will now force me to help guide you any! Much faster affordable refurb chair here - due to Covid-19 by re-directing some of custom! Is cheaper will always cut corners to all of my questions were answered and I expect it to me.... An Aeron from them in a professional manner anyone to tell the difference aeron chair sizes browser for the Covid-19.. Ease of ordering.I 'm glad I did much research and I would recommend this company at the during..., just high quality, quick shipping throughout my order aeron chair sizes after I placed the.. B to a drafting/stool task chair honest, I went with them instead and got. Condition of the refurbs are tops still have to say they are also not the cheapest but what do. From interacting with them, helped me find the point of intersection your... Minutes including unpacking spend nearly $ 1000 on a refurb chair folks are doing at! & pay at a very comfortable, and flashlight V2 remanufactured chair through them professional packing Crandall. If she wanted one 're based in Michigan all fixed on July 5,.... Color as well who wishes to purchase office Furniture is the chair the quarantine and shutdown in perfect,... And exchanging a chair without telling me I should invest in a nicer chair! Awesome service parts worked great and I purchased the heavy duty gas cylinder for my case. A better office chair ( Leap 2 and it took for me was Christmas... A lower price for my Haworth Improv chair to replace the chair that just.